Amanda Cartagine is more than just a business owner. She is among other things, a community hero, the mother of a child with special needs, and the boss of many content employees.
As a result, Amanda knew she had to act when she learned that one of her employees had been harassed by a customer.
In the service industry, it’s common to say things like “the customer is always right” to get around problems like these. Naturally, the customer isn’t always right, and Amanda was disgusted when she heard what had happened inside her restaurant.
She made the conscious decision to take legal action against a person who attempted to shame her employees, about whom she is deeply concerned.
Amanda, the mother of a child with Down syndrome, is aware that individuals with special needs frequently require a little bit more time to complete certain responsibilities and tasks. However, the possibilities are endless if you succeed!
According to Amanda’s explanation to WYFF News, the motivation behind hiring such a large number of disabled individuals to work in her restaurant stems from her son.
She continued, “As parents of children with special needs, we must always break down barriers, dispel stereotypes, and teach others that our children are more like them than different.”
“When the light bulb goes on, they are unstoppable if you have the patience to let them take their time and learn at their own pace.”
Amanda is a mother figure who tries to protect her employees like they were family. She became enraged when she heard that a client had made one of her employees feel worthless.
A customer had requested that an employee refill a lettuce bowl in the salad area, according to reports. However, the boy was not taught how to do it because each Pizza Inn employee was responsible for a different task.
But the customer didn’t like Amanda’s unique way of running her business, so he attacked the employee, the manager, and others in the business.
“In private, my manager explained the situation to him, “That’s not his job.” “The customer was still dissatisfied, despite the fact that we trained him to do this and there are special circumstances,” Amanda stated.
However, that was not the end of the story. The irate customer yelled at Pizza Inn to put up a sign outside “warning” other people about the establishment’s disabled employees before storming out.
So, Amanda did just so.
She saw the label was the best way to protect and value her employees and send a clear message to anyone who didn’t see the world in the same way.
Because these are like my children, I became enraged. “I wanted to do something that was polite while also getting my point across,” she stated.
Learn more about Amanda’s wonderful sign below:
We have to say that we wholeheartedly endorse Amanda’s choice and strategy for managing her restaurant!
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